The Protection Plus warranty provides your organization with added peace of mind. It covers repairs that result from accidental damage during regular use. Items not covered include damage from intentional acts, fire, loss, theft, normal wear (cosmetic) not affecting functionality, improper maintenance, modification by anyone other than our National Service Center or a Panasonic Authorized Service Provider, and damage that is attributable to acts of God. All system components, except consumable items, are covered under this warranty. Consumable items include the battery, battery charger, stylus pens and printing on the keyboard. Panasonic may elect to repair or replace the damaged unit, at our discretion, with a model of equal or greater value. This warranty requires that a complete list of model numbers and serial numbers be submitted at the time of purchase.
Items not covered include damage from intentional acts, fire, loss, theft, normal wear (cosmetic) not affecting functionality, improper maintenance, modification by anyone other than our National Service Center or a Panasonic Authorized Service Provider, and damage that is attributable to acts of God. All system components, except consumable items, are covered under this warranty. Consumable items include the battery, battery charger, stylus pens and printing on the keyboard. Panasonic may elect to repair or replace the damaged unit, at our discretion, with a model of equal or greater value. This warranty requires that a complete list of model numbers and serial numbers be submitted at the time of purchase.
The maximum benefit for Protection Plus coverage is limited to one major failure per unit per year for the LCD, keyboard, hard drive and system board. If a complete unit needs to be replaced, a replacement unit will be provided. The replacement unit will assume the remaining Protection Plus warranty coverage purchased with the original unit. A complete unit replacement will be provided only once during the Protection Plus warranty period. Additionally, Panasonic may replace the screen protection sheet up to once per warranty year when deemed necessary on units in for warranty or Protection Plus service at an authorized location.
Your organization’s user initiates the repair of a Toughbook computer or Toughpad tablet by calling the Panasonic Technical Support hotline
at 1.800.LAPTOP5, which is available 24 hours a day, 365 days a year.
A Panasonic representative will work with your user to determine warranty coverage and the source of the problem. If it is determine that either a replacement part or service is required, the representative will request the following information:
– Unit model and serial number
– Date of failure
– Description of problem
All units repaired under the Protection Plus warranty receive next-business-day shipping to and from the National Service Center within the United States.
Very helpful and focused on ensuring our specific needs are met. - Carmen
Very professional. Easy and smooth transaction. Any future purchases will be from Tough Outlet. - Lavalette Volunteer Fire
All Toughbook & Toughpad sales come standard with free ground shipping to anywhere in the continental US.
No hidden or costly fees before, during or after checkout. The price you see is the price you pay.
Receive complimentary lifetime support via email, chat, help docs, and our YouTube channel.
Trust and transparency are important to us.
At our core ToughOutlet.com has decades of experience with Panasonic Toughbooks and Toughpads.
Our highly skilled technicians have honed their skills through our extensive refurbishing process with many literally refurbishing thousands of Toughbooks and Toughpads giving them a skill set second to none.
We don’t charge hidden “processing fees” and we do not sell your personal information. In fact, we offer free shipping, free support and are very open about our policies.
So what is our mission? It's simple: provide great service at affordable prices.
So who are you going to trust to buy or service your Toughbook or Toughpad?
Need more info? Here's some more documentaion:
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Does the Toughbook / Toughpad include an AC adapter, battery, and Wi-Fi?
Unless otherwise stated, every Toughbook / Toughpad comes with an AC adapter, battery, and Wi-Fi capabilities.
What forms of payment does Tough Outlet accept?
We currently accept all major credit cards as well as PayPal, Apple Pay, and Google Pay. Purchase orders are available upon request, please contact us before purchase.
Does Tough Outlet sell new or refurbished product?
Both! Check out our homepage to find the product you need. If you need further assistance, give us a call, chat or fill out a Quick Quote form.
Does Tough Outlet price match?
We do! Bring a quote from one of our competitors and we'll beat it.
Does Tough Outlet discount?
Yep! Discounts vary from product to product so fill out one of our Quick Quote forms, give us a call, or chat with us to see if what you need is eligible.
What about quantity discounts?
Definitely. Reach out and we'll be sure to give you an appropriate quantity discount.
What is the lead time on my purchase?
Lead time has many factors involved and changes almost daily. For New product, it depends on availability (please reach out before purchase for the most up to date availability). For Refurbished product, because every purchase is built-to-order due to the massive amount of possible configurations, we generally state it's between 7-14 days. If you need a product by a specific date and time, please let us know and we can make it happen.
What does Refurbished mean?
Refurbished means Tough Outlet has fully restored the product to like-new, working order. Sanitation, upgrades, and shipping are performed on-site to ensure the highest quality is maintained. We ensure that the ruggedness and the products original rating is not compromised by cracks, loose parts, or missing covers. Very minor, nearly invisible cosmetic scuffs/wear may show but the integrity of the machine is not compromised. Also, we are a Microsoft Registered Refurbisher which ensures you are receiving a legitimate version of Windows and you get an out of box experience as you would with a regular purchase.
What's the difference between Refurbished and New?
New means it was never used and shipped directly from the manufacturer. A refurbished product has previously been used but has been fully sanitized, diagnosed, and restored with Windows to working condition.
Does Tough Outlet sell outside the US?
As of right now we only sell to the US but we do make special exceptions. Please fill out a Quick Quote form to inquire.
Where can I read about the Tough Outlet policies?
Read all of our policies here.
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Quadcore Intel Core i5
32GB RAM (up to 64GB)
2TB NVME Solid State Drive
3 Year Panasonic Warranty